Tragic Design
Год издания: 2017
Автор: Jonathan Shariat, Cynthia Savard Saucier
Издательство: OReilly Media, Inc.
ISBN: ISBN 13: 9781491923580, ISBN 10: 149192358X
Язык: Английский
Формат: PDF
Качество: Издательский макет или текст (eBook)
Интерактивное оглавление: Да
Количество страниц: 220
Описание: Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn’t intend harm, so what can you do to avoid making similar mistakes? Tragic Design examines real case studies that show how certain design choices adversely affected users, and includes in-depth interviews with authorities in the design industry. Pick up this book and learn how you can be an agent of change in the design community and at your company. You’ll explore: Designs that can kill, including the bad interface that doomed a young cancer patient Designs that anger, through impolite technology and dark patterns How design can inadvertently cause emotional pain Designs that exclude people through lack of accessibility, diversity, and justice How to advocate for ethical design when it isn’t easy to do so Tools and techniques that can help you avoid harmful design decisions Inspiring professionals who use design to improve our world
Оглавление
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The Interface that Killed Ienny . . . . . . . . . . . . . . . . . . . . . . . . . 1
The Role and Responsibilities of Designers . . . . . . . . . . . . 5
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Design Can Kill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Stupid Errors Versus Stupid Users . . . . . . . . . . . . . . . . . . . .18
Case Study 1: Therac—25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Case Study 2: Ferry Crash in New York City . . . . . . . . . . .27
Case Study 3: Ford Pinto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Case Study 4: Flight 148 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Alternatives to Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Fault Tree Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Design Can Anger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Why Should You Care About Emotions? . . . . . . . . . . . . . . .54
Characteristics of Impolite Technologies . . . . . . . . . . . . . .55
Dark Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Design Can Sadden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
The “Dribbblelisation” of Our Users . . . . . . . . . . . . . . . . . .85
Inadvertent Cruelty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Sel£Blame and Humiliation . . . . . . . . . . . . . . . . . . . . . . . . . . .90
“Power User” Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Allowing for Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
How to Prevent Causing Sadness . . . . . . . . . . . . . . . . . . . . . .95
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Design Can Exclude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Diversity, Inclusive Design, Design for All . . . . . . . . . . .128
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Tools and Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Gather as Much Data as You Can . . . . . . . . . . . . . . . . . . . .153
Learn to Recognize Emotions . . . . . . . . . . . . . . . . . . . . . . . .157
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
What We Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
What We All Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
What Designers Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
They Are Doing Good . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Physical Good . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Emotional Good . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Inclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Iustice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
What Will You Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Appendix A: Companies, Products, and Links . . . . . . . .189
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
